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How soon will my shipment reach its destination?
The shipments will arrive between 1 and 7 business days according to our shipping policies, unless otherwise stated on the product page on Zabilo.com. It should be noted that there will be changes in exceptional cases mentioned below.
We pride ourselves on our fast delivery service! In 95% of the cases the shipments reached their destination in 5 business days or less.
How is the shipment coordinated?
A representative of the shipping company will contact the customer the day prior to its execution for the purpose of coordination. The call will determine the day and range of hours for receiving the shipment. This conduct will be conducted directly with the transportation company. After coordination and a summary of the delivery time, the customer is responsible for being available for delivery. In addition, customers will be updated about 30 minutes before delivery.
Is there an additional cost for sending big electrical appliances to a building without an elevator?
The cost of delivery is relevent for delivery up to the second floor without a lift, and additional charges will be charged for each additional floor without a lift at a cost of NIS 50 and for each product separately.
If I want to collect an old electrical appliance when I receive the new device, what should I do?
IMPORTANT: We’re explaining the law here, but only the law itself has value
According to Israeli law (חוק "פינוי מוצר ישן / פסולת אלקטרונית") customers are entitled to give their electronic waste directly to the person delivering them a new device.
The product must be of the same type and have similar characteristics such as weight and quantity.
For example, if the customer has bought a washer-dryer machine he/she will not be able to return a washing machine and a dryer.
It is the responsibility of the customer and only the customer to clearly, explicitly and accurately inform the delivery service and the delivery person once there. Once the delivery person outside the customer's home, the law no longer applies.
The return of an old electrical product is FREE except in exceptional cases.
It is essential to consider the following:
The product that the customer wants to get rid of can not be evacuated if it represents a danger for the environment as a consequent amount of rust or gases emitted by the product etc.
The product that the customer wants to get rid of must be disconnected from electricity from gas water or from any fixed connection.
The product that the customer wants to get rid of must be placed by the customer in front of the entrance door.
The product that the customer wants to get rid of that is not ready for a direct evacuation will not be evacuated by the delivery person.
For products that can not be evacuated by usual means (eg requiring a hoist crane or the dismantling of a door etc.) the customer will be required to pay the amount claimed by the delivery service.
All the above is subject to the Israeli Law on the Treatment of Electronic Waste from Batteries: חוק "פינוי מוצר ישן / פסולת אלקטרונית"
This law applies to the following devices:
Heating or cooling devices
TV screens and all monitors
Instruments with screens larger than 100 cm2
Computers and laptops
We insist on the fact that it is the duty of the customer and only of the customer to ask clearly, precisely and explicitly to the deliveryman to pick up the old machine. Once the delivery person outside client’s place, it is no longer subject to the law.
What should I do if I want to determine shipping to a remote / unusual area?
In the case of shipping destinations beyond the Green Line or remote destinations, please contact our customer service, the condition for these shipments will be determined individually. Refer to the "exceptional delivery areas" page.