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How soon will my shipment reach its destination? The shipments will arrive between 1 and 7 business days according to our shipping policies, unless otherwise stated on the product page on Zabilo.com. It should be noted that there will be changes in exceptional cases mentioned below.
We pride ourselves on our fast delivery service! In 95% of the cases the shipments reached their destination in 5 business days or less.
How is the shipment coordinated?
A representative of the shipping company will contact the customer the day prior to its execution for the purpose of coordination. The call will determine the day and range of hours for receiving the shipment. This conduct will be conducted directly with the transportation company. After coordination and a summary of the delivery time, the customer is responsible for being available for delivery. In addition, customers will be updated about 30 minutes before delivery.
Is there an additional cost for sending big electrical appliances to a building without an elevator?
The cost of delivery is relevent for delivery up to the second floor without a lift, and additional charges will be charged for each additional floor without a lift at a cost of NIS 50 and for each product separately.
If I want to collect an old electrical appliance when I receive the new device, what should I do?
According to the law in Israel, collection of "electronic waste", ie the old product compared to the new one. The electronic waste must be of the same type as the new product, and in its collection, the carrier will not be harmed by the process (for example, a gas emitted or a rusted product that can not be removed by regular means). In this case, you must inform Zabilo.com in advance, even when booking. In addition, an additional fee will be charged for collecting electronic waste from the third floor (included) without a lift - NIS 50 for each floor and for each product.
What should I do if I want to determine shipping to a remote / unusual area?
In the case of shipping destinations beyond the Green Line or remote destinations, please contact our customer service, the condition for these shipments will be determined individually. Refer to the "exceptional delivery areas" page.