We send you an email at each step of your order, we invite you to check your emails regularly for updates.If you didn't receive an order confirmation, please contact us and we'll send you a new one.
Please contact our Customer service to verify if your order has already been shipped. In the case your order has not been shipped yet, we will add the new order to in the same package to save you time and additional shipping costs.
* Please note that this option is only possible if the new order corresponds to the size of the box (Dimensions 40 * 40 * 60).
Yes, when you purchased a product at the Zabillo, you actually purchased the product directly from the official importer. In this case the warranty will be given by the official importer.
All products have a one year warranty.
In addition, there are additional warranty terms such as additional years or additional payment for extending the warranty directly with the importer or the importer's representative.
The products sold at the Zabillo are intended for personal and household use and therefore product warranty is not valid for businesses or for products intended for non-personal use only.
Additional warranty information can be found on the "Warranty - More Information" button on each product page.
Once you added your items to your cart, you can proceed to checkout by clicking on your cart, at the top of every page. After providing your information, such as your shipping adress, you can choose a payment method.
To pay with PayPal, you'll need to set up a PayPal account on the PayPal website.
As soon as your PayPal account is set up, log into your Zabilo account and add a new payment method. Just select PayPal from the list of options and click 'save'. Once you've done this, you won't need to add your details again. If PayPal has successfully been added as a payment method on your account, it will appear as a payment option at the checkout.
On some products, you can see the years of warranty, followed by additional years of warranty for a higher amount. Indeed, you can choose to opt for a longer warranty, in which case the corresponding amount will be paid to the supplier who will deliver / install your product to the indicated address.
Our customers’ security is really important to us and we're committed to ensuring our customers safe. In order to do this, we perform security checks on orders.
We use one of the most secure online ordering systems on the market, TRANZILA, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.
If we're unable to validate your order, we may get in touch to ask for a little more information from you.
If you use Paypal as a payment method, you can pay in US Dollars. Otherwise, you can pay in Shekel on the website.
If your payment is authorized, it will be taken immediately, and you will receive an email confirming that your order has been successful.
If your card is not authorized, payment will not be taken, and we'll email to let you know that there was an incident with your payment.
We are working to rectify the situation straightaway.
Please contact our Customer Care team with the order number.
On your next order, just copy and paste the code we sent you during the payment process to benefit from the voucher.
Nothing simpler ! When you're on the website, click on the "Sign in" button at the top right hand corner of every page, and "Create an account".
You'll need to provide your name, address, phone number, e-mail address, password, company registration number and valid credit card information.
Once your account is created, you will receive a confirmation e-mail, and you can start shopping!